# Customer Support Representative

**Company**: Thomson Reuters
**Location**: Montreal, Montreal
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Canada-Montreal-Quebec/Agent-au-soutien-Support-Agent_JREQ204541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4968e8f0-caa

## Description

We are seeking a Customer Support Representative to provide support to clients by telephone and email for our various tax software.

**Responsibilities:**

- Provide support to clients by telephone and email for our various tax software

- Apply company policy and procedures to resolve customer issues

- Log requests from clients with respect to the issues they encounter

- Participate in software quality control testing

- Identify and log issues reported by clients

- Apply active listening skills to diffuse a potentially tense customer interaction

- Work will be performed 100% from home

**Requirements:**

- Minimum of 1 year of relevant work experience in customer service

- Bachelor's Degree or equivalent experience

- Bilingualism (French and English) is an asset

- Demonstrated ability to work collaboratively and cross-functionally

- Strong time management skills and ability to manage multiple priorities

- Ability to perform well under pressure

- Good communication (verbal & written)

- Strong problem-solving abilities

- Ability to generate innovative approaches and solutions to problems

- Team player with a flexible attitude and approach

- Willingness to learn additional products and services as needed to meet client demands

**Assets:**

- University degree in taxation or related field (accounting, finance, administration)

- H&R Block tax course graduate

- Good knowledge of the accounting cycle and/or experience in an accounting office

- Interest for taxation

**What We Offer:**

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities

- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions

- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing

## Skills

### Required
- customer service
- problem-solving
- communication
- time management
- teamwork

### Nice to have
- taxation
- accounting
- finance
- administration
- bilingualism

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Canada-Montreal-Quebec/Agent-au-soutien-Support-Agent_JREQ204541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)