# Manager, Delivery

**Company**: Qualtrics
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $109,000-$132,500 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8319588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4956b35c-3aa

## Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As the Manager, Delivery within Employee Experience, you will oversee the day-to-day operations of a specialized Delivery team focused on implementation, data mapping, client data ingress, or engagement services.

**Responsibilities**

- Operational Leadership & Execution: Manage day-to-day team operations to ensure seamless, error-free delivery and contract compliance.

- Resource & Caseload Allocation: Assign client accounts and projects strategically to maintain equitable workload distribution.

- Urgent Problem Solver: Leverage strong analytical skills to troubleshoot complex operational issues and drive service recovery.

- Process Innovator: Navigate ambiguity effectively to build new workflows from scratch and evolve processes as business needs change.

- Culture & Team Builder: Foster strong cross-functional communication, drive engagement initiatives, and actively coach team members.

**Requirements**

- 10+ years of healthcare, quality improvement, or project management experience.

- Demonstrated experience managing large teams and complex operational caseloads.

- Bachelor's degree or equivalent 4-year college program.

- Proven proficiency with Microsoft Office (Word, Excel, Outlook), with advanced Excel skills preferred.

- Track record of building new processes from scratch and driving service recovery for complex clients.

**Benefits**

- Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you and your dependents.

- Leadership Development & Coaching: Opportunities for professional growth, management coaching, and leadership advancement.

- Paid Time Off & Work-Life Balance: Generous vacation allowance, sick time, and paid company holiday schedule.

- 401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.

- The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader.

## Skills

### Required
- Microsoft Office
- Excel
- project management
- healthcare
- quality improvement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8319588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)