# Renewals / Senior Renewals Manager

**Company**: Qualified by Salesforce
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Renewals---Senior-Renewals-Manager_JR362983?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_49231376-f1a

## Description

We are seeking a Renewals / Senior Renewals Manager to join our team at Qualified by Salesforce. As a Renewals Manager, you will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers.

**What You'll Be Doing:**

- Building and maintaining long-lasting client relationships

- Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing customer-facing presentations and pricing

- Answering client queries and identifying new business opportunities among existing customers

- Liaising with cross-functional internal teams to improve the entire customer experience

- Serving as the lead point of contact for all customer account management matters

- Negotiating contracts and closing agreements to maximize profits and minimize customer churn

- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

- Forecasting and tracking key account metrics

- Preparing reports on account status

- Collaborating with the sales team to identify and grow opportunities

- Assisting with challenging client requests or issue escalations as needed

**What We're Looking For:**

- 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager

- BA/BS degree in Business Administration, Sales, or a relevant field

- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level

- Solid experience with CRM software (e.g., Salesforce) and CPQ tools

- Experience delivering client-focused solutions to customer needs

- Excellent communication and negotiation skills

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

## Skills

### Required
- CRM software (e.g. Salesforce)
- CPQ tools
- Business Administration
- Sales
- Communication
- Negotiation

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Renewals---Senior-Renewals-Manager_JR362983?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)