# Trainee Manager **Company**: Lush **Location**: Dundee **Work arrangement**: onsite **Job type**: Full-time **Category**: Retail **Industry**: Retail **Apply**: https://lush.pinpointhq.com/en/postings/dcbc3e86-9da3-418d-8be0-6f906de298cd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4912b15c-3ae ## Description As a Trainee Manager at Lush, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Key Responsibilities: - Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team. - Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience. - Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership. - Leading a management team to help you achieve the store's top-box goals. - Delegating to your management team in order to achieve the needs of the customer and the store. - Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team. - Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs. - Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store. - Develop relationships within your local community to enhance your customer's experience when they come into your store. - Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business. - Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day. - With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow. - Be a driving force behind the store's unique customer experience by putting our culture of interactive demos at the centre of everything you do. Encouraging and coaching the team at every opportunity to build their confidence in hands-on demoing. ## Skills, Knowledge & Expertise - Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. - Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. - Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team. - Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you. - Organisation: The ability to plan ahead and use tools at your disposal to work within time frames efficiently and be reactive to the needs of the business. ## Benefits - Holiday allowance - 50% discount on Lush products and spa treatments - Discretionary and profit-based bonus - Pension scheme - Day off for weekday birthdays - Cycle to work scheme - Discounted rail and bus season tickets - Employee assistance programme - 6 months of full pay for parental leave (primary caregiver must qualify for SMP) - Enhanced paternity leave - Flexible working arrangements - 10% Employee Owned - Access to employee-led Community Networks ## Skills ### Required - Customer Service - Management Skills - Teamwork - Communication - Organisation --- Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/dcbc3e86-9da3-418d-8be0-6f906de298cd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)