# Senior Customer Success Associate

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Kirkland-Quebec-Canada/Associ-principal-du-succs-client-Senior-Customer-Success-Associate_R1555042?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4908f1a2-ba0

## Description

The Senior Customer Success Associate plays a key role as a client support and delivery partner, responsible for ensuring the accuracy, quality, and successful execution of measurement projects.

**Client Delivery & Operational Excellence**

- Own and maintain recurring client deliverables, including mapping files, cost files, raw data validation, and quality control documentation.

- Perform second-pass QC, validation, and issue resolution to ensure deliverables meet IQVIA quality standards and client specifications.

- Ensure deliverables are completed accurately, on time, and aligned with client business objectives and contractual requirements.

- Identify, troubleshoot, and resolve data, reporting, and operational issues in partnership with internal subject matter experts.

- Continuously identify opportunities to improve workflows, increase efficiency, and reduce delivery risk.

- Monitor project execution and proactively communicate risks, concerns, and status updates to project leadership.

**Client Partnership & Support**

- Build and maintain strong working relationships with clients and support their day-to-day needs.

- Collaborate with clients on document setup, maintenance, and ongoing optimization.

- Train clients on how to effectively utilize deliverables, reporting tools, and measurement outputs.

- Respond to client inquiries through research and analysis that demonstrate a deep understanding of the client’s business, measurement objectives, and market dynamics.

- Partner with Engagement Managers to maximize the value clients receive from IQVIA products and services.

- Advocate for client success while balancing operational requirements and delivery standards.

**Data Analysis & Insight Development**

- Conduct strategic analysis and interpretation of paid media and measurement performance data.

- Translate complex datasets into meaningful findings and initial client narratives.

- Support the development of insights, recommendations, and storylines that help drive client decision-making.

- Validate data accuracy and investigate anomalies to ensure insight integrity.

- Contribute to presentations, reporting materials, and client discussions by providing data-driven perspectives and recommendations.

- Maintain proficiency across IQVIA Digital Measurement tools, methodologies, and operational processes.

**Team Development & Cross-Functional Collaboration**

- Mentor and train Account Coordinators on delivery processes, quality standards, and analytical best practices.

- Collaborate effectively with Sales, Product, Delivery, Data Management, and other internal teams to ensure alignment on client goals and project execution.

- Share knowledge, best practices, and lessons learned to improve team effectiveness.

- Support onboarding, training, and process education for both clients and internal stakeholders as needed.

**Qualifications**

- Bachelor's degree or higher required.

- 5-8 years of related experience in consulting and/or life sciences industry.

- Experience with Paid Media such as Digital, TV, Audio, Search, Social, etc.

- Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify actionable insights.

- Experience managing quality control, data validation, and client deliverables.

- Excellent communication skills with the ability to explain complex concepts clearly to clients and internal teams.

- Ability to manage multiple priorities and projects in a fast-paced environment.

- Strong attention to detail and commitment to delivery excellence.

- Demonstrated ability to collaborate across teams and build productive working relationships.

- Media agency background preferred.

## Skills

### Required
- Analytical skills
- Problem-solving skills
- Communication skills
- Project management
- Quality control
- Data validation
- Client deliverables
- Digital measurement tools

### Nice to have
- Media agency background
- Paid Media experience
- Life sciences industry experience

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Kirkland-Quebec-Canada/Associ-principal-du-succs-client-Senior-Customer-Success-Associate_R1555042?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)