# Cash Services Operations Manager

**Company**: Royal Bank of Canada (RBC)
**Location**: Minneapolis, Minnesota
**Experience**: senior
**Job type**: full-time
**Salary**: $70,000 - $130,000
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Minneapolis-Minnesota-United-States-of-America/Cash-Services-Operations-Manager--II_R-0000189768-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/cash-services-operations-manager-49042aa7-c28/

## Description

The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time-sensitive, complex, and highly specialized processes.

You will:

- Hire, onboard, and train new team members.

- Supervise and direct time-sensitive, complex, and highly specialized daily workflows to ensure department service levels are met.

- Serve as a subject matter expert for department processes supported by the team.

- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, external customers, or industry participants.

- Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.

- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.

- Conduct operations process oversight on complex and highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.

- Accurately review, verify, and record data into technology supporting department processes.

- Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.

- Develop and provide ongoing training support for team members related to the department's processes and systems.

- Develop and maintain department procedures.

- Ensure team members are aware of any new system functionality changes and document modifications.

To succeed, you will need:

- 4-year degree from an accredited university or equivalent or high school diploma or equivalent AND 5+ years of securities, banking, technology, and or job-specific industry experience.

- 3+ years prior securities, banking, technology, and or job-specific related industry experience.

- Securities license 99 (or able to obtain license within 120 days).

We offer:

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

- Leaders who support your development through coaching and managing opportunities.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- Flexible work-life balance options.

- Opportunities to do challenging work.

- Opportunities to take on progressively greater accountabilities.

- Access to a variety of job opportunities across the business.

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## Skills

### Required
- Customer Service
- Customer Service Management
- Decision Making
- Interpersonal Relationship Management
- Investment Performance Measurement
- Operational Delivery
- Process Improvements
- Risk Management
- Time Management
- Treasury Management

### Nice to have
- credit operations
- project management
- vendor management
- analysis
- risk control

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Minneapolis-Minnesota-United-States-of-America/Cash-Services-Operations-Manager--II_R-0000189768-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)