# Help Desk Specialist

**Company**: GDIT
**Location**: Washington, DC
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25.63 - $29.90
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Help-Desk-Technical-Support---Shift-11-00pm---7-30am-Friday---Tuesday---Secret-or-TS-preferred_RQ230974-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_48ef98e1-a2f

## Description

GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS).

The Help Desk Specialist will provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.

Responsibilities:

- Provide user support and customer service on company supported computer applications and platforms

- Use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests

- Troubleshoot issues and advise on appropriate action

- Ensure prompt resolution of issues

- Escalate issues to Tier 2 or shift lead

- Track all issues to closure

- Respond to user requests via phone and email

Requirements:

- 4 + years of related experience

- Technical background

- Experience working on service desk teams supporting IT services (Desired)

- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)

- Ability to resolve technical and other types of issues with little oversight

- Strong oral and written communications skills

- Technical certifications (Desired)

- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable

- Technical degree preferred

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Microsoft Office
- Service Desk
- Ticketing Systems

### Nice to have
- Experience working on service desk teams supporting IT services
- Experience in working with a ticketing system
- Technical certifications

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Help-Desk-Technical-Support---Shift-11-00pm---7-30am-Friday---Tuesday---Secret-or-TS-preferred_RQ230974-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)