# Manager, International Client Services

**Company**: Capital One
**Location**: Riverwoods, IL
**Experience**: senior
**Job type**: full-time
**Salary**: $138,100 - $157,700
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Manager--International-Client-Services_R1000739-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_48cc7a77-d26

## Description

The Manager, International Client Services role at Capital One focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants. As a key business analyst, you will elevate operational network compliance and help define the future of the global payment network.

**Core Responsibilities:**

## Policy Oversight & Compliance Monitoring

- Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.

- Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements.

## Risk Management & Control Monitoring

- Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction.

- Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.

## Stakeholder Engagement & Process Modernization

- Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.

- Utilize AI-enabled tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.

**What We’re Looking For:**

- The Optimizer: You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.

- The Policy Translator: You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants.

- The Data-Driven Partner: You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards.

**Basic Qualifications:**

- Bachelor’s Degree or military experience

- At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry

- At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry

- At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities

**Preferred Qualifications:**

- Experience working directly with card payment networks, issuing and acquiring institutions and payment processors

- Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel

- Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications

## Skills

### Required
- Payment Network Policy
- Risk Management
- Compliance
- Project Management
- Business Analysis
- Operational Management

### Nice to have
- Tableau
- Power BI
- Advanced Excel
- Project Management Professional (PMP)
- Agile/Scrum
- Lean
- Six Sigma

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Manager--International-Client-Services_R1000739-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)