# Triage Receptionist

**Company**: The MWH Practice
**Location**: London
**Salary**: £12.71
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A4995-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/triage-receptionist-48c4d0fc-261/

## Description

The Medical Triage Receptionist is the first point of contact for patients. They are responsible for managing incoming calls, assessing patient needs through triage protocols, scheduling appointments, and directing patients to the appropriate healthcare professional. The role ensures safe, efficient, and compassionate access to care.

**Main Duties:**

- Administration:

- Monitor appointments, record all interactions, manage emails, workflow, and post.

- Maintain GDPR and confidentiality.

- Reception:

- Answer calls, triage, gather correct information using SystemOne.

- Transport booking, triage, and signpost.

- Excellent communication skills, ability to stay calm under pressure, multitasking, empathy, and understanding.

**Job Responsibilities:**

- Administration:

- Book, reschedule, and cancel appointments according to practice protocols.

- Record all interactions accurately using SystmOne and the Triage Template.

- Manage incoming emails, workflow, and post.

- Maintain confidentiality in line with GDPR.

- Reception:

- Answer incoming telephone calls promptly and professionally.

- Use established triage guidelines to assess patient needs and urgency.

- Gather accurate information on symptoms, concerns, and demographics.

- Direct patients to appropriate services.

- Triage & Signposting:

- Use agreed triage protocols and care navigation pathways to assess patient needs.

- Gather relevant information from patients.

- Prioritize cases according to clinical urgency and escalate concerns.

- Direct patients to the most suitable healthcare professional or service.

**Skills & Competencies:**

- Excellent communication and active listening skills.

- Ability to remain calm under pressure and handle high call volumes.

- Strong organizational and multitasking ability.

- Proficient with patient management systems and basic IT tools.

- Understanding of confidentiality and safeguarding principles.

- Empathy and patience when supporting diverse patient needs.

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## Skills

### Required
- SystemOne
- GDPR
- communication
- multitasking
- empathy

### Nice to have
- Working in a GP practice
- Knowledge of SystemOne

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A4995-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)