# Program Operations Manager, Human Data

**Company**: Anthropic
**Location**: San Francisco, CA | New York City, NY
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $270,000-$290,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5194302008
**Canonical**: https://yubhub.co/jobs/job_48aef346-14d

## Description

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

We're looking for a Program Operations Manager to build and run the operational backbone of our Human Data program. You'll own the systems that keep a large, distributed group of external experts productive: onboarding, access and tooling, communications, data integrity across our vendor partner, and the reporting layer that shows how the program is performing.

Responsibilities:

- Run onboarding end-to-end. Own the workflow that takes external experts from offer-accepted to productive , setup, access, communications, and the things that inevitably go sideways.

- Own access provisioning. Grant, audit, and maintain access across collaboration tools and internal systems for a large external population. Build the documented, auditable process that makes this scale.

- Maintain program data integrity. Keep the tracking systems research teams rely on accurate and current; reconcile records with our external workforce partner and catch discrepancies early.

- Build program reporting. Stand up weekly metrics on headcount, time-to-productive, support volume, and domain coverage. Use the data to spot gaps and surface recommendations.

- Partner across the organization. Work with research DRIs, IT, and our vendor partner to resolve access issues and keep experts unblocked.

You may be a good fit if you:

- Have 4+ years of experience in program operations, research operations, recruiting coordination, vendor management, or a similar operational role

- Have owned an operational process end-to-end , you've been the person accountable when something broke, and the person who fixed it

- Are comfortable being the primary point of contact for a large, distributed population , you answer questions directly rather than routing them

- Exercise strong judgment about prioritization when the volume of work exceeds the time available, and know when to escalate versus resolve independently

- Are highly detail-oriented and take real ownership of data accuracy , you notice when a tracker is stale and can't leave it that way

- Write clearly and concisely; most of this job happens over Slack and email, and clarity compounds across hundreds of interactions

- Are comfortable executing at high volume in a program that's still being shaped , you handle edge cases well and surface what you learn

- Use AI tools as a core part of how you work , drafting communications, cleaning data, building lightweight automations , and are comfortable with spreadsheets when that's the right tool

Strong candidates may also have:

- Experience scaling an operational program through rapid growth

- Background in external workforce, vendor, or recruiting operations

- Light scripting or automation experience (Apps Script, Zapier, or similar)

The annual compensation range for this role is $270,000-$290,000 USD.

## Skills

### Required
- program operations
- research operations
- recruiting coordination
- vendor management
- AI tools
- lightweight automations
- spreadsheets

### Nice to have
- scaling an operational program
- external workforce
- vendor
- recruiting operations
- light scripting or automation