# Patient Service Representative

**Company**: Intermountain Health
**Location**: Park City, Utah
**Job type**: full-time
**Salary**: $18.31 - $23.80 per hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Intermountain-Health-Park-City-Hospital/Patient-Service-Representative_R185316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_48a79c4c-a22

## Description

Join Intermountain Health as a Patient Service Representative, playing a crucial role in delivering exceptional patient experiences across various locations.

**Job Overview** As a Patient Service Representative, you will be the first point of contact for patients, providing courteous and professional support via phone, in-person, or secure messaging.

**Responsibilities**

- Provide superior customer experiences by resolving patient needs related to intake and care

- Document phone calls accurately in electronic medical records (EMRs)

- Schedule patient appointments and register patients by confirming demographic data

- Obtain insurance information, verify patient details, and process payments

- Stay updated on role responsibilities and performance standards

**Requirements**

- Six months of customer service experience

- Basic computer skills in word processing and data entry

- Strong interpersonal and communication skills

- Ability to work collaboratively with patients and caregivers

- Protect patient confidentiality and PHI

**Preferred Qualifications**

- One year of customer service experience

- Billing and collections experience

- Computer literacy in EMRs and relevant software

- High school diploma or GED

- Multilingual

**Physical Requirements**

- Ongoing need to see, read, and assess customer needs

- Frequent interactions requiring verbal communication and hearing

- Manual dexterity for complex supplies and equipment

- Position may require standing, lifting, and assisting patients

**Benefits** We offer a comprehensive benefits package, including programs for living healthy, happy, secure, connected, and engaged.

**Pay Rate** $18.31 - $23.80 per hour, depending on experience

## Skills

### Required
- customer service
- basic computer skills
- interpersonal skills
- communication skills
- electronic medical records

### Nice to have
- billing and collections
- computer literacy
- multilingual

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Source: [Apply at imh.wd108.myworkdayjobs.com](https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Intermountain-Health-Park-City-Hospital/Patient-Service-Representative_R185316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)