# Global Security Operations Center Operator

**Company**: Sibylline Ltd
**Location**: Scottsdale, Arizona
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $22/hour
**Category**: Security
**Industry**: Security

**Apply**: https://jobs.smartrecruiters.com/SibyllineLtd/744000153534224-global-security-operations-center-operator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4897ef5d-6c8

## Description

Join the Fast-Growing Security Industry and Make a Difference!

We have an exciting opportunity for you to join the rapidly expanding security industry in an entry-level position working on-site in Scottsdale, AZ.

As a Global Security Operations Center Operator, you will play a critical role in ensuring the safety and security of our clients' assets.

Responsibilities:

- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.

- Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.

- Maintain knowledge of GSOC-specific standard operating procedures.

- Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.

- Investigate and respond to alarms promptly.

- Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.

- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.

- Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.

Knowledge, Skills, and Abilities:

- Excellent writing, communication, and critical thinking skills.

- Quick learner with strong multitasking abilities and attention to detail.

- Organized and comfortable in fast-paced environments.

- Effective team player who can also work independently.

- Strong customer service skills.

- Basic IT literacy.

Benefits:

- Salary: $22/hour

- Medical Insurance: Sibylline pays 80% of premiums, Employee pays 20%

- Dental Insurance: Fully Employee Paid

- Vision Insurance: Sibylline pays 100% of employee premiums, Employee pays for additional family members

- Flexible Spending Account and Dependent Care Spending Account

- Long Term/Short Term Disability: Sibylline pays 100% for employees

- Basic Life and AD&D Insurance: Sibylline pays 100% for employees

- 401(k) with up to 5% company matching

- 10 paid days accrued per year

- 1 hour for every 30 hours worked accrued sick time

- Employee Assistance Plan (EAP)

## Skills

### Required
- customer service
- communication
- critical thinking
- multitasking
- attention to detail
- teamwork
- time management
- basic IT literacy

### Nice to have
- Security Operations
- incident management platforms
- Microsoft Office applications
- access control and CCTV systems
- security tools such as Lenel and Genetec

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SibyllineLtd/744000153534224-global-security-operations-center-operator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)