# Remote Customer Service Representative

**Company**: Kobie
**Location**: St. Petersburg, Florida
**Work arrangement**: remote
**Job type**: Full-Time
**Salary**: USD 17-19 per-hour-wage
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://jobs.lever.co/kobie/8b98b2e3-43f7-4139-a6a6-a247b07fa29e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_48908c5f-a6d

## Description

Join Kobie's Contact Center team as a Remote Customer Service Representative. As a partner to some of the world's most recognized brands, Kobie is a leader in loyalty, helping brands build lasting emotional connections with their consumers. The Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to clients' customers.

## Responsibilities

- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service

- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences

- Manage a high volume of inbound calls to meet and exceed client contractual obligations

- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity

- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary

- Utilize internal systems, tools, and resources proficiently

- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions

- Stay informed on program updates, enhancements, and promotions to effectively support callers

- Escalate unresolved issues promptly as per established procedures

- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving

- Support major brands by becoming an expert in their loyalty programs, products, and services

- Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence

- Represent Kobie's values in every conversation by delivering with heart, ownership, and excellence

- Contribute to team success by meeting key performance goals, including customer satisfaction and call quality

- Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment

- Deliver results that matter, knowing your work directly impacts client satisfaction and program performance

- Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space

- Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected

## Requirements

- High school diploma from an accredited institution recognized by the US Department of Education

- Minimum of 2 years of customer service experience

- Proficiency in Microsoft Office Suite

- Ability to navigate multiple systems simultaneously

- Completion of a 7-week remote Training Program with full attendance and engagement

- Strong problem-solving skills, attention to detail, and a proactive approach to customer care

- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication

- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed

- Adequate work at home / quiet office setup with a strong internet connection

## Benefits

- Remote work – must reside in FL, GA, LA, MS, OK, TN, or TX

- Full-time, 40 hours/week – set shifts assigned after training

- Weekend availability required

- Starting pay: $17/hour plus potential to earn additional performance bonuses of up to $350/month

- Robust health insurance: medical, dental, and vision

- Free fitness benefits, including PeerFit

- Generous PTO + 8 paid company holidays

- 401(k) with company match + annual profit sharing

- Career growth pathways within a top-rated remote work culture

## Skills

### Required
- Microsoft Office Suite
- customer service
- problem-solving
- communication

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/kobie/8b98b2e3-43f7-4139-a6a6-a247b07fa29e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)