# Payment Operations Analyst

**Company**: Brex
**Location**: Vancouver, BC
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: CAD $63,286 - $79,107
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8597895002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_487c2ae8-8b5

## Description

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

The Disputes team plays a critical role in protecting both Brex's customers and the business as it continues to scale.

As part of the Disputes Team, you will be responsible for supporting the day-to-day queues and growing into a Subject Matter Expert (SME).

Responsibilities:

- Become an SME for complex cases, including overriding AI and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing.

- Identify business inefficiencies and propose solutions to leadership.

- Own specific tooling improvements, including the feedback loop and long-term expertise of AI functionality.

- Work with cross-functional teams to resolve complex issues and drive change through process improvements.

- Adhere to regulatory and legal requirements.

Requirements:

- Proven ability to navigate ambiguity and bring clarity to complex disputes.

- Ability to thrive in a fast-paced environment while successfully adapting to change.

- Proven ability to work with cross-functional teams as well as independently.

- Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership.

- Ability and motivation to become AI-Native.

Bonus points:

- Strong understanding of Salesforce.

- Experience in data tools such as Looker or Hex.

- Deep understanding of Mastercard Chargebacks.

The expected salary range for this role is CAD $63,286 - $79,107.

## Skills

### Required
- AI
- Dispute Resolution
- Financial Analysis
- Communication

### Nice to have
- Salesforce
- Looker
- Hex
- Mastercard Chargebacks

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/brex/jobs/8597895002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)