# Agent de réservation H/F - CDD 39h/s

**Company**: Accor
**Location**: Paris, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154976010-agent-de-reservation-h-f-cdd-39h-s?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-de-r-servation-h-f-cdd-39h-s-485e6f6a-b8e/

## Description

Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.

As a Reservation Agent, you will work on a 3-month full-time contract, managing client reservations, ensuring their satisfaction through personalised service, quality accommodation, and smooth stay experiences.

Key responsibilities:

- Monitor and coordinate reservations with hotel partners

- Administer relationships with hotel partners, handling reservations in line with contracts and negotiated rates

- Verify availability and allocate reservations accordingly

- Collaborate with hotel teams, residences, and external partners to ensure seamless reservation execution

- Ensure quality services and adherence to standards and procedures

- Handle reservation follow-up, modifications, and cancellations

- Resolve potential issues or client complaints related to reservations

- Contribute to achieving qualitative and quantitative service objectives

- Participate in optimising occupancy rates and controlling average hotel prices

- Manage invoice control and processing

Requirements:

- Organised and detail-oriented profile with prior experience in a reservation centre, call centre, or customer relations

- Ability to manage reservations, administrative tasks, and client requests with reactivity and professionalism

- Comfortable in a dynamic environment with strong organisational and teamwork skills

Benefits:

- Company vehicle for business trips

- 13th month salary

- Performance-based bonuses

- Participation bonus

- Meal vouchers

- Comprehensive health insurance and savings plan

- All Heartist Accor card

- Integration programme and job-specific support

- Autonomy in organising work

- Varied and rich multi-site environment

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- organisational skills
- customer service skills
- reservation management

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154976010-agent-de-reservation-h-f-cdd-39h-s?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)