# Learning Experience Leader

**Company**: TaskUs
**Location**: Quezon, NCR
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Technical-Learning-Experience-Leader---Anonas_R_2609_11612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_485dc259-3e0

## Description

We are looking for a Learning Experience Leader to create and maintain a positive and professional learning environment in the organization. You will design and expand training and development programs aligned with product-specific training methodologies and initiatives.

Responsibilities:

- Set the standards and expectations through your conduct, work ethic, integrity, and character;

- Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;

- Deliver technical preparatory training for expert technical support and to desktop support personnel on network computer system issues and on new technology;

- Accomplish projects and motivate trainees through effective training;

- Continuously improve training programs and the other learning opportunities across the organization;

- Amend and revise training programs with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases;

- Act as the subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials covering IT desktop support, network systems, conferencing application fundamentals, and in-app AI capabilities;

- Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles;

- Monitor and review trainees' progress through questionnaires and discuss with their managers;

- Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;

- Research and present new technologies and methodologies in workplace learning; and

- Ensure that all trainees adhere to the company's Code of Conduct.

Requirements:

- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course;

- At least 1 to 2 years of working experience in a related field (training or teaching experience);

- Solid understanding of conferencing fundamentals: AV routing, screen sharing protocols, network impacts, and enterprise permissions;

- Knowledge of in-app generative and agentic AI features;

- Proven track record creating training assets covering both core product usage and AI prompt/feature adoption;

- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair;

- Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Training support;

- Skilled technical writer able to document problems and solutions for customers and other technical support personnel;

- Strong time and project management skills;

- Excellent oral and written communication skills; Fluency in the English language;

- Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience;

- With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills;

- Has excellent oral and written communication skills;

- Can work in a flexible schedule including weekends and holidays.

## Skills

### Required
- conferencing fundamentals
- AV routing
- screen sharing protocols
- network impacts
- enterprise permissions
- in-app generative and agentic AI features
- technical writing
- project management
- communication skills

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Quezon-NCR-Philippines/Technical-Learning-Experience-Leader---Anonas_R_2609_11612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)