# Senior Specialist, Customer Experience Design **Company**: Mastercard **Location**: Dublin **Experience**: senior **Category**: Design **Industry**: Finance **Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/Senior-Specialist--Customer-Experience-Design_R-291714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_485d489b-503 ## Description Mastercard is seeking an experienced User Experience/Interaction Designer to join its rapidly growing, highly-innovative data and services Product Development team. The Senior Specialist, Customer Experience Design will work on designing Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping. Responsibilities: - Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking) - Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products - Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance - Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library - Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth - Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things - Work on future state conceptual designs, driving experimentation that improves the quality of product design overall - Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard - Work closely with the technology team to define implementation standards for products leveraging modern presentation layer practices - Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers - Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base - Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers Requirements: - Experience developing User Archetypes and Personas and user journeys to inform product design decisions - Experience in rapid prototyping (Lean UX and Design Thinking) - Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes - Experience in the implementation of creative, useable and compelling visual mockups and prototypes - Experience working with complex information architectures - Experience of design-experiences across multiple media - Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc. - An understanding of complex information architectures for digital applications Additional Experience / Knowledge / Skills: - Visual Design: Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes - Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes - Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT) - Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) - An understanding of complex information architectures for visual representation - Any experience in motion graphic design is a strong plus - Any experience in 3D modeling also a strong plus - Research: Experience consuming UX research - Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions - Ability to identify best-in-class user experience through competitor analysis - Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design Candidate: - Prior experience working in a world-beating UX team - Experience working/multi-tasking in an extremely fast-paced startup-like environment - Experience in client-facing engagements, preferably in leading them - Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX - Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI - Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI - Defensible point-of-view on gamification - Interest in VUIs (Voice Interfaces) - Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc. - Demonstrable knowledge of ergonomic and usability best practices - Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience - World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other - Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility ## Skills ### Required - Interaction Design - User Experience - Visual Design - Design Thinking - Lean UX - Prototyping - Wireframing - Information Architecture - Adobe Creative Cloud - Figma - Sketch ### Nice to have - Motion Graphic Design - 3D Modeling - VUIs (Voice Interfaces) - Gamification --- Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/Senior-Specialist--Customer-Experience-Design_R-291714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)