# Military and Veterans Benefits Specialist

**Company**: Western Governors University (WGU)
**Location**: United States
**Job type**: full-time
**Salary**: $22.64 - $32.83
**Category**: Education
**Industry**: Education

**Apply**: https://wgu.wd5.myworkdayjobs.com/en-US/External/job/United-States/Military-and-Veterans-Benefits-Specialist_JR-026500?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_483acf89-419

## Description

We are seeking a Military and Veterans Benefits Specialist to join our team. As a Military and Veterans Benefits Specialist, you will be responsible for administering and coordinating military-related benefit programs. You will complete attendance certifications and invoices monthly and coordinate with various military entities to research and resolve student questions and problems.

Responsibilities:

- Assume responsibility for the effective administration and coordination of military-related benefit programs

- Prepare and distribute information to students about various military benefit programs

- Prepare and submit certifications of attendance for new and continuing students

- Check eligibility status of students and update records to reflect correct current entitlement

- Act as a liaison between the Department of Veterans Affairs and other military entities and the student

- Research and resolve problems with claims, billings, non-payment, etc.

- Maintain and organize files for students with required forms and documentation

- Ensure benefit programs are administered effectively, efficiently, and in accordance with the University's policies and legal regulations

- Establish and maintain effective communication, coordination, and working relations with students, mentors, and other university personnel

- Communicate benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email

- Answer student questions regarding military benefits

- Attend and participate in departmental meetings as required

- Establish and maintain professional relations with military contacts, Utah State Approving Agency, and other business professionals

- Obtain and convey information as required for compliance

- Ensure problems are effectively resolved

- Ensure payments and paperwork are processed timely and accurately

- Promote a positive image of the University and uphold its reputation

- Attend yearly workshops offered by the VA and SAA to receive information affecting benefit administration

- Assume responsibility for related duties as required or assigned

- Ensure work area is clean, secure, and well-maintained

- Complete additional projects as assigned

- Attend and participate in University meetings as required

- Perform other job-related duties as assigned

Qualifications:

- High school diploma or equivalent

- 2 years of experience in financial aid or similar customer service field/environment

- Experience in lieu of education: equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements

- Preferred qualifications: knowledge and/or experience working with VA benefit programs, experience with Banner or other information management system

Benefits:

- Medical, dental, vision, telehealth, and mental healthcare

- Health savings account and flexible spending account

- Basic and voluntary life insurance

- Disability coverage

- Accident, critical illness, and hospital indemnity supplemental coverages

- Legal and identity theft coverage

- Retirement savings plan

- Wellbeing program

- Discounted WGU tuition

- Flexible paid time off for rest and relaxation with no need for accrual

- Flexible paid sick time with no need for accrual

- 11 paid holidays

- Other paid leaves, including up to 12 weeks of parental leave

## Skills

### Required
- financial aid
- customer service
- VA benefit programs
- Banner

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Source: [Apply at wgu.wd5.myworkdayjobs.com](https://wgu.wd5.myworkdayjobs.com/en-US/External/job/United-States/Military-and-Veterans-Benefits-Specialist_JR-026500?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)