# Manager, Product Management - Servicer Integration

**Company**: Capital One
**Location**: Riverwoods, IL
**Experience**: senior
**Job type**: full-time
**Salary**: $149,800 - $188,100
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Manager--Product-Management---Servicer-Integration_R999436?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_482b49a2-6a1

## Description

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We are seeking a Manager to join our Servicer Integration team within the Personal Loans business. In this role, you will be a key contributor to the execution of our integration, assisting in the migration of Personal Loans servicing from legacy DFS/Finacle systems to a third-party platform.

**Responsibilities:**

- Execution Support: Assist in driving phases of the integration lifecycle, including business rule documentation, servicer integration requirements, and support the design of back-office processes.

- Operational Validation: Partner with the team to perform rigorous operational validation, ensuring that new processes / system integrations function as intended before and during cutover windows.

- Documentation & Governance: Maintain comprehensive project documentation, including RAID (Risks, Assumptions, Issues, Dependencies) logs, process maps, and control frameworks to ensure full audit-readiness.

- Cross-Functional Collaboration: Partner with Product, Technology, Risk, Legal, and Compliance teams to execute integration tasks and address roadblocks that arise during the conversion process.

- Communication & Reporting: Create transparency across the workstream by maintaining status trackers, preparing reporting materials, and highlighting vendor performance metrics for project leadership.

- Issue Resolution: Support the triage of integration issues, escalating blockers to senior leadership while ensuring day-to-day tasks remain on track to meet aggressive delivery milestones.

**General Responsibilities:**

- Proven ability to guide and develop a team of associates, fostering a culture of accountability and high performance.

- Demonstrated ability to operate effectively in a fast-paced environment, managing competing priorities with a focus on impact.

- Strong organizational skills; capable of managing detailed tasks and workflows while maintaining a view of the broader program roadmap.

- Effective communicator,ability to translate technical integration requirements into clear instructions and updates for diverse stakeholders.

- Challenges the status quo and identifies process improvements to enhance team velocity and integration outcomes.

**Capital One Product Framework:**

- Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.

- Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.

- Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.

- Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.

- Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment.

**Basic Qualifications:**

- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.

- OR

- Bachelor's degree in any field and at least 3 years of Product Management experience.

**Preferred Qualifications:**

- Master’s Degree (MBA, MS in Information Systems/Data Science).

- 7+ years of experience in process, project, or program management.

- 2+ years of operations or servicing-specific experience.

- Experience with regulatory compliance frameworks (e.g., FCRA, SCRA, AML/KYC).

- PMP, Lean, Agile, or Six Sigma certification.

**Salary:**

- McLean, VA: $164,800 - $188,100 for Manager, Product Management

- Richmond, VA: $149,800 - $171,000 for Manager, Product Management

- Anytown, IL: $149,800 - $171,000 for Manager, Product Management

- Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management

## Skills

### Required
- Product Management
- Integration
- Project Management
- Regulatory Compliance

### Nice to have
- MBA
- MS in Information Systems/Data Science
- PMP
- Lean
- Agile
- Six Sigma

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Manager--Product-Management---Servicer-Integration_R999436?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)