# Company Operations Lead

**Company**: Dropbox
**Location**: Remote - Canada: Select locations
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $128,400-$173,700 CAD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dropbox/jobs/7642449
**Canonical**: https://yubhub.co/jobs/job_4829df8c-3c8

## Description

We're looking for an Operations Lead to act as a bridge between the Office of the CEO (OCEO) and Dropbox's business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency.

This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded , someone who can quickly build context, earn trust, and drive clarity in complex environments.

Responsibilities:

- Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms

- Act as operational “glue” , identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor

- Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates

- Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees

- Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support

- Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way

- Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery

- Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders

- Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements:

- 8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments

- Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist

- Proven experience building, improving, or scaling operational systems, processes, or program management frameworks

- Strong attention to detail paired with the judgment to know where rigor matters most

- Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality

- Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees

- High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries

- Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically

- Collaborative, team-first mindset with a strong desire to help the broader organization succeed

- Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations

- High integrity and strong judgment when handling confidential or sensitive information

Preferred Qualifications:

- Experience at a SAAS company, working on roadmapping, launch planning, or in product operations

Compensation:

Canada Pay Range $128,400-$173,700 CAD

## Skills

### Required
- operations
- program management
- business operations
- product operations
- consulting
- complex cross-functional environments
- ambiguity
- scope definition
- operational systems
- processes
- program management frameworks
- attention to detail
- judgment
- quality
- communication skills
- ownership
- independence
- influence without authority
- drive work to completion
- organizational boundaries
- scrappiness
- resourcefulness
- willingness to roll up sleeves
- systemic thinking
- collaboration
- team-first mindset
- high-pressure situations
- confidential information

### Nice to have
- roadmapping
- launch planning