# Support Lead

**Company**: Vista Group
**Location**: Mexico City
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/4607850DD6
**Canonical**: https://yubhub.co/jobs/job_48201a6f-099

## Description

The Support Lead is a technical expert who works with clients and teammates around the world to provide customer service and technical support. The role involves investigating, tracking, and resolving complex support issues, collaborating with clients and other departments to improve the product, and performing cross-regional and cross-departmental tasks and initiatives.

Key responsibilities include:

- Investigating, tracking, and resolving complex support issues, including testing solutions before deploying to production, understanding program code and error logs, and logging software defects.

- Collaborating with clients and other departments to improve the product for users and supportability, which may include making recommendations and proposals, reviewing requirements, system designs, and enhancement proposals.

- Performing cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program.

Requirements include four years or more of experience in a support or similar role with Vista Group software or the cinema industry, strong knowledge of technologies such as SQL Server, Visual Basic, .NET, XML, web services, cloud technologies, relational databases, networking, and hardware, and demonstrated experience using and optimizing generative AI tools (large language models).

Benefits include food coupons, all law benefits and better, medical insurance, and a hybrid scheme.

## Skills

### Required
- SQL Server
- Visual Basic
- .NET
- XML
- web services
- cloud technologies
- relational databases
- networking
- hardware
- generative AI tools