# Salesforce DevOps Senior Supervisor

**Company**: Cigna Healthcare
**Location**: Bengaluru, India
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Salesforce-DevOps-Senior-Supervisor---Cigna-Healthcare_26012624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/salesforce-devops-senior-supervisor-4808d4f9-f9a/

## Description

We are looking for an experienced and inclusive technology leader to join our team supporting Cigna International Markets’ Salesforce organisations.

You will lead a specialist team, shape how Salesforce changes move safely from development to production, and ensure the platform remains healthy, secure, supportable and ready for future business needs.

This is a hands-on leadership role with broad influence across multiple scrum teams and shared environments. You will own outcomes rather than individual tasks: establishing priorities and controls, coaching team members, making risk-based decisions, communicating with senior stakeholders and ensuring the Salesforce DevOps service delivers measurable improvements in quality, speed, resilience and developer experience.

**About You** You are a credible people leader and Salesforce DevOps practitioner who:

- Builds trust, sets clear expectations and creates an inclusive, accountable and high-performing team culture.

- Coaches and develops colleagues through regular feedback, meaningful objectives, delegation and career development.

- Combines strategic thinking with sufficient technical depth to challenge decisions and guide complex problem-solving.

- Communicates risks, trade-offs and recommendations clearly to technical and non-technical stakeholders.

- Works effectively through ambiguity, competing priorities and change while maintaining focus on enterprise outcomes.

- Uses data, service measures and stakeholder feedback to drive continuous improvement.

**Primary Responsibilities**

- People leadership: Lead, coach and develop the Salesforce Platform and DevOps team; set objectives and priorities, manage performance, support recruitment and onboarding, plan capability and succession, and create an environment of accountability, learning and collaboration.

- Copado CI/CD ownership: Be accountable for the design, operation, security, resilience and roadmap of the Salesforce Copado CI/CD DevOps pipeline.

- Delivery enablement: Establish and enforce DevSecOps standards across scrum teams; remove systemic delivery friction; provide coaching and escalation support; and use automation to improve deployment frequency, reliability, recovery and developer experience.

- Salesforce org health: Maintain a holistic view of the health of Salesforce organisations through monitoring of platform limits, performance, security posture, technical debt, metadata quality, integration health, package and certificate lifecycles, storage, licensing, unauthorised changes and operational trends.

- Upgrade and change impact: Own the Salesforce and OmniStudio seasonal release and managed-package upgrade process.

- Environment strategy: Own environment governance, sandbox allocation and refresh processes, environment synchronisation and configuration consistency across development, test, UAT and production.

- Risk and compliance: Maintain proportionate controls for access, segregation of duties, least privilege, vulnerability remediation, static code analysis and audit evidence.

- Stakeholder leadership: Partner with scrum leadership, architecture, the Salesforce Centre of Excellence, security, quality engineering, product and business teams to align priorities, communicate service performance and influence platform and delivery roadmaps.

- Continuous improvement: Define service measures and use data to identify trends, prioritise improvement work and demonstrate business value.

**Required Experience and Capabilities**

- Demonstrable experience leading, coaching or supervising technical colleagues.

- Strong hands-on experience with Salesforce administration, platform operations, release management or application development in a complex enterprise environment.

- Practical experience operating Salesforce CI/CD pipelines using Copado or an equivalent DevOps platform.

- Good understanding of Salesforce development lifecycle, metadata dependencies, automated testing, quality gates, deployment validation and recovery or backout approaches.

- Experience coordinating work and influencing decisions across multiple agile scrum teams and matrix stakeholders.

- Proven ability to assess complex risks, prioritise competing demands, resolve escalations and make evidence-based recommendations.

- Strong written, verbal and interpersonal communication skills.

- Bachelor’s degree in Computer Science or a related discipline, or equivalent relevant professional experience.

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## Skills

### Required
- Salesforce administration
- platform operations
- release management
- application development
- Copado CI/CD pipelines
- DevOps
- Salesforce development lifecycle
- metadata dependencies
- automated testing
- quality gates
- deployment validation
- recovery or backout approaches

### Nice to have
- Salesforce Administrator
- Platform App Builder
- Copado Fundamentals I
- Fundamentals II
- Azure DevOps
- SonarQube
- Checkmarx

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Salesforce-DevOps-Senior-Supervisor---Cigna-Healthcare_26012624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)