# Air Operations Associate

**Company**: Flexport
**Location**: Tokyo, Japan
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7981646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47f69f27-b8b

## Description

As an Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution.

In this role, you’ll keep airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

Responsibilities:

- Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.

- Act as the first escalation point for all shipment exceptions.

- Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.

- Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.

- Support new projects such as carrier integrations, client onboarding, and system/process upgrades.

- Monitor and review vendor performance, providing feedback and solutions to improve service quality.

- Oversee billing accuracy and cost control, resolving invoice disputes promptly.

- Build strong relationships with customers, internal stakeholders, and external service providers.

- Supervise a small team of associates and collaborate closely with other departments.

- Step in as acting squad lead when required, preparing for future leadership roles.

Requirements:

- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.

- 3–7 years of experience in freight forwarding, or logistics operations.

- Strong understanding of air freight processes and import/export handling.

- Comfortable communicating in English (written & spoken).

- Experience coaching or mentoring junior teammates.

- Detail-oriented, proactive, and able to handle multiple shipments under pressure.

- Customer-focused mindset with strong problem-solving skills.

Benefits:

- Hands-on experience in air freight operations with Flexport’s global network.

- Clear career path to Team Leader role.

- Exposure to global systems, tools, and best practices in logistics.

## Skills

### Required
- logistics
- supply chain
- air freight
- problem-solving
- leadership
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7981646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)