# Platform Integrity Lead

**Company**: Spotify
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $91,395.00 - $130,564.00
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.lever.co/spotify/76a2bac9-855a-403c-8832-b378a5507a0c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47f34dce-b5e

## Description

Join the Sales team at Spotify and build relationships that help grow the business in existing markets and beyond. As Platform Integrity Lead, you will play a key role in protecting revenue, strengthening client relationships, and improving incident response across the Ads business.

### Responsibilities

- Own and evolve the cross-functional incident management process for Spotify's Ads business

- Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing

- Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact

- Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle

- Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions

- Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates

- Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences

- Make informed escalation decisions based on incident severity and business impact

- Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

### Requirements

- 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment

- 3+ years of experience working with programmatic advertising or technical ad systems

- Understanding of ad serving, measurement, billing, and order management systems

- Experience building and improving operational processes in cross-functional, fast-moving environments

- Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities

- Clear and confident communication skills

- Experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

### Location and Benefits

- Flexible work location within the Eastern Standard time zone

- Salary range: $91,395.00 - $130,564.00 per year, plus equity

- Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave

## Skills

### Required
- ad operations
- programmatic advertising
- incident management
- Jira
- CRM systems

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/spotify/76a2bac9-855a-403c-8832-b378a5507a0c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)