# Account Manager 2 (AM2) - Small Business

**Company**: PayPal
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--SMB_R0137406?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47e70b22-f38

## Description

As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small and medium-sized business (SMB) merchants. Your goal will be to protect existing transaction margin and drive growth through consistent, systematic servicing, retention, and selling.

**Key Responsibilities:**

- Engage and collaborate with the immediate team to contribute to solutions and suggest efficiencies.

- Acquire, manage, and expand relationships with SMB merchants.

- Prioritize work and ensure task completion guided by policies and procedures.

- Be the single point of contact for your merchants, owning commercial outcomes end to end.

- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.

- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.

**Requirements:**

- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.

- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus.

**Preferred Qualifications:**

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

- Customer-facing, account-servicing, or relationship-management experience.

## Skills

### Required
- AI-powered tools
- customer service
- commercial conversations
- relationship management

### Nice to have
- customer-facing experience
- account-servicing experience
- relationship-management experience

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--SMB_R0137406?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)