# Bilingual Mortgage Origination Customer Service Representative

**Company**: Leidos
**Location**: Albuquerque, NM
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $22.00 to $23.00 per hour
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Albuquerque-NM/Bilingual-Mortgage-Origination-Customer-Service-Representative_R-00190051?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47c156c1-61f

## Description

Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

**What's in it for you?**

- Monday - Friday schedule with no weekend work.

- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

- Immediate and ongoing training to support your success.

- Discounted Leidos stock purchase and other Employee Discounts.

- Company-wide career mobility.

- Company-sponsored Public Trust eligibility upon hire.

- Voluntary overtime may be available based on business needs.

- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.

- 11 paid holidays per year.

**Mortgage Origination opportunities available:**

- 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).

**As a Mortgage Origination Customer Service Representative, you will:**

- Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.

- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.

- Follow standard operating procedures for various topics, systems, and contact channels.

- Document all of your contacts in a database.

- Keep up to date on FHA mortgage processes and procedures.

**To be a successful Mortgage Origination Customer Service Representative, you will possess:**

- The ability to navigate multiple computer systems and applications and utilize search tools.

- Excellent time management skills and dependability.

- Strong written and verbal communication skills, including telephone etiquette.

- Keyboarding proficiency of at least 40 words per minute.

**Required Qualifications:**

- High School diploma or General Educational Development (GED) certificate.

- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).

- Minimum of 1 year of contact center experience or telephone customer service experience.

- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

- Bilingual in English and Spanish - verbal and written.

## Skills

### Required
- mortgage origination
- customer service
- FHA mortgage policies
- Spanish
- telephone etiquette
- database documentation

### Nice to have
- FHA Knowledge/background
- Contact Center experience (Omnichannel)

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Albuquerque-NM/Bilingual-Mortgage-Origination-Customer-Service-Representative_R-00190051?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)