# DSO Training and Support Manager (Midlands Region) (Ref: 23589)

**Company**: HM Courts and Tribunals Service
**Location**: Stafford, West Midlands
**Work arrangement**: hybrid
**Job type**: Full time
**Salary**: GBP 35,335 - 42,859 per year
**Category**: IT
**Industry**: Government

**Apply**: https://www.jobsgopublic.com/job/dso-training-and-support-manager-midlands-region-ref-23589-110516?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47b46e22-f2b

## Description

This is a full-time position as a DSO Training and Support Manager with HM Courts and Tribunals Service, based in Stafford, Staffordshire, West Midlands, England, with a salary of GBP 35,335 - 42,859 per year.

The successful applicant will be responsible for delivering face-to-face learning and supporting the development of the DSO community through the design, delivery, and continuous improvement of learning packages.

Key responsibilities include:

- Producing and analysing regional performance reports

- Preparing high-quality briefings and communications for DSOs and key stakeholders

- Ensuring DSO line managers adhere to HR policies

- Identifying, designing, and supporting the delivery of national and refresher training programmes for DSOs

- Demonstrating resilience and professionalism when managing challenging situations

- Acting as a single point of contact for DSOs

- Effectively triaging and prioritising requests from multiple stakeholder groups

- Identifying and escalating issues or technical/operational risks

- Working collaboratively with the DSO Coordination Team

- Supporting and promoting recruitment campaigns

- Providing in-person and/or online one-to-one or group training to DSOs and Line Managers

- Identifying and leading on key initiatives/projects to improve the overall DSO service

- Supporting the Head of the National Digital Support Officers

- Providing a secretariat function where required

The role requires experience of stakeholder collaboration and engagement, effective communication skills, experience of providing end-user support, advice, and training, experience of training, coaching, and mentoring colleagues, and strong organisational skills.

The ideal candidate will also possess skills in continuous improvement tools, problem-solving, digital products, and HMCTS applications.

## Skills

### Required
- stakeholder collaboration and engagement
- effective communication skills
- end-user support
- training and coaching
- organisational skills

### Nice to have
- continuous improvement tools
- problem-solving
- digital products
- HMCTS applications

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/dso-training-and-support-manager-midlands-region-ref-23589-110516?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)