# Agentic Outcome Engineer (Customer AI Solution Engineer)

**Company**: Adobe
**Location**: Tokyo
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Tokyo/Agentic-Outcome-Engineer--Customer-AI-Solution-Engineer-_R173014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47a46908-0fc

## Description

As an Agentic Outcome Engineer (Customer AI Solution Engineer), you will work directly with customers to turn agentic AI capabilities into useful, reliable, production-ready outcomes.

You will partner across customer teams, Product, Engineering, Sales, and Customer Success. This role combines hands-on technical delivery with customer communication, practical problem-solving, and a focus on measurable results.

**Responsibilities**

- Work with customers to understand their goals, current workflows, constraints, and desired outcomes.

- Identify suitable agentic use cases and translate them into scoped plans, success criteria, and implementation steps.

- Configure and operate agent-powered workflows, including relevant tools, skills, data, context, and integrations.

- Guide implementations from discovery and planning through testing, launch, knowledge transfer, and ongoing improvement.

- Validate agent outputs and workflow behavior for quality, reliability, and fit to customer requirements; involve human review where appropriate.

- Fix technical issues across configuration, data flows, access, integrations, and connected systems; coordinate customer concerns with the right teams.

- Monitor adoption and outcome measures, identify improvement opportunities, and help customers increase value over time.

- Coordinate work across customer collaborators and Adobe’s Product, Engineering, Sales, and Customer Success teams.

- Share customer feedback, recurring issues, and product gaps with internal teams.

- Create and maintain reusable documentation, implementation patterns, and automation that improve delivery.

**Requirements**

- Experience in software engineering, solutions engineering, technical consulting, implementation, or a similar customer-facing technical role.

- Hands-on familiarity with generative AI or agentic systems, such as LLM-powered workflows, tool use, orchestration, or AI-assisted automation.

- Ability to investigate technical issues using APIs, logs, configuration, and structured problem solving.

- Experience integrating cloud software with customer data, services, or business workflows.

- A practical understanding of testing and evaluating AI-assisted systems, including output quality, reliability, and appropriate human oversight.

- Awareness of security, privacy, access control, and governance considerations when working with customer systems and data.

- Native-level Japanese and business-level English proficiency, with the ability to explain technical concepts clearly, engage effectively with customers, and collaborate across global teams.

- A delivery approach: able to prioritize, make progress with incomplete information, and connect technical work to customer outcomes.

**Nice to Have**

- Experience with Adobe products or platforms relevant to the role.

- Experience in customer onboarding, production deployment, technical account support, or managed services.

- Familiarity with workflow automation, cloud platforms, data pipelines, observability, or AI evaluation frameworks.

- Domain expertise aligned to the assigned product area,for example, AEM and Edge Delivery Services migration, or SEO/GEO, CDN configuration, and digital brand visibility.

**Success Metrics**

- Customers achieve agreed outcomes and reach production use effectively.

- Agent-powered workflows meet agreed expectations for quality, reliability, and safe operation.

- Customers adopt the solution and continue to realize value after initial implementation.

- Technical blockers are resolved or brought up with clear ownership and momentum.

- Customer feedback leads to useful product improvements, reusable guidance, or delivery automation.

## Skills

### Required
- generative AI
- agentic systems
- LLM-powered workflows
- API investigation
- cloud software integration
- AI-assisted systems testing
- security
- privacy
- access control
- governance
- Japanese
- English

### Nice to have
- Adobe products
- customer onboarding
- production deployment
- technical account support
- managed services
- workflow automation
- cloud platforms
- data pipelines
- observability
- AI evaluation frameworks

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Tokyo/Agentic-Outcome-Engineer--Customer-AI-Solution-Engineer-_R173014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)