# Field Technical Support

**Company**: HP Inc.
**Location**: All Cities, Massachusetts
**Experience**: senior
**Job type**: full-time
**Salary**: $25 to $38 USD per hour
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Massachusetts-United-States-of-America/Field-Technical-Support_3168714-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_479ef65b-82a

## Description

This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.

The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.

The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.

**Responsibilities**

- Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.

- Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.

- Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.

- Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.

- Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.

- Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed.

- Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.

- Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.

- Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.

- Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

**Education & Experience Recommended**

- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

- Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 13 paid holidays

- 15 days paid time off ( US benefits overview )

## Skills

### Required
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Massachusetts-United-States-of-America/Field-Technical-Support_3168714-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)