# Debt Collector

**Company**: S&P Global
**Location**: Hyderabad, Telangana
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Hyderabad-Telangana/Specialist--Client-Financial-Relations--Ratings_332405-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47919fdb-d88

## Description

The S&P Global Credit and Collections team is responsible for collecting accounts receivable while providing excellent customer service.

**Key Responsibilities:**

- Follow up with clients over calls and emails for payments of overdue invoices

- Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services

- Resolve customer disputes and own them through to resolution

- Ensure activities are completed in line with internal controls and published processes

- Undertake Sales Ledger account reconciliations as required

- Respond promptly to customer and internal enquiries

- Escalate debt issues to account manager and line manager

- Work closely with order management, customer service, and sales management teams to resolve customer queries and disputes

- Provide general customer service regarding customer refunds, payment forms, and tax forms/procedures

- Note and report customer status through account reviews and meetings with stakeholders

- Assist in maintaining customer contact information

- Perform other related tasks as required

- Assist in mutual support and knowledge sharing of the global Credit and Collections team

**Required Skills:**

- 2+ years of experience in B2B collections environment

- Excellent verbal and written English communication

- Excellent problem-solving skills

- Commitment to excellent customer service

- Strong attention to detail, goal-oriented

- Ability to prioritize and manage multiple responsibilities and meet deadlines

- Basic knowledge of MS Office Suite including Excel a plus

- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus

**What's In It For You:**

- Health & Wellness: Health care coverage designed for the mind and body

- Flexible Downtime: Generous time off helps keep you energized

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills

- Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs

- Family Friendly Perks: Best-in-class benefits for families

- Beyond the Basics: Retail discounts, referral incentive awards, and more

## Skills

### Required
- B2B collections experience
- English communication
- problem-solving skills
- customer service
- MS Office Suite
- SAP
- Salesforce
- HighRadius

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Hyderabad-Telangana/Specialist--Client-Financial-Relations--Ratings_332405-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)