# Senior Scaled Customer Education Specialist

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80,622.50-$121,950 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8177646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_47815d10-db0

## Description

Samsara, a pioneer of the Connected Operations™ Cloud, is seeking a Senior Scaled Customer Education Specialist to join its Customer & Partner Education team.

As a Senior Scaled Customer Education Specialist, you will focus primarily on the Scale segment (Commercial and Mid-market accounts) and help thousands of customers derive immediate value from Samsara's connected operations platform.

Your responsibilities will include:

- Building, delivering, and facilitating cohort-based one:many programs for customers

- Designing new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences

- Producing new and leveraging existing training materials in accordance with team standards and brand guidelines

- Proactively leveraging in-house and external tools and platforms to optimize the training delivered

- Demonstrating expertise across the Samsara platform and showing confidence in fielding a wide range of customer questions during live sessions

- Managing all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources

- Collaborating closely with the CS Scale and the rest of the Education team to shape content for live training and share customer feedback from training events

- Identifying common knowledge gaps across the Scale customer base and partnering with Customer Success and Product teams to address them through programming

Requirements for the role include:

- Excellent communication, presentation, and facilitation skills

- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences

- Excellent interpersonal skills

- Ability to build digital learning assets when needed

- A working grasp of instructional design

- Self-directed and analytical

- Ability to analyze engagement and impact data, then iterate on content to improve what's working and fix what isn't

- Strong prioritization skills

- An eye for detail and polish in everything produced

- Comfortable working independently and as part of a team

- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model

The compensation range for this role is $80,622.50-$121,950 USD per year.

## Skills

### Required
- communication
- presentation
- facilitation
- instructional design
- digital learning assets
- data analysis
- prioritization

### Nice to have
- webinar and virtual classroom platforms
- LMS and Community platforms
- customer education content development tools
- SaaS product training

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8177646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)