# TRICARE Beneficiary Services Representative (BSR) FLOATER

**Company**: Leidos
**Location**: Pyeongtaek, South Korea
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Pyeongtaek-South-Korea/TRICARE-Beneficiary-Services-Representative-FLOATER---Camp-Humphreys--S-Korea_R-00196872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tricare-beneficiary-services-representative-bsr-47685074-e89/

## Description

Join Leidos' TRICARE team at Camp Humphreys, S. Korea, as a TRICARE Beneficiary Services Representative (BSR) floater.

You'll provide crucial beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defence Health Agency (DHA).

**Responsibilities:**

- Travel 25-75% of the time for multi-site coverage within the Pacific region (Guam, Japan, and South Korea)

- Verify benefits and enrollment via systems like Defence Online Enrollment System (DOES) and MHS Genesis

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone

- Provide basic claims status updates and support

- Conduct informational sessions for events like in/out processing, maternity, and pre-separation/retirement

- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems

- Assess and escalate complex issues as needed

- Maintain compliance with HIPAA regulations and confidentiality

- Collaborate with and support team members

**Requirements:**

- High school diploma or GED

- U.S. citizenship

- Eligible for ADP IT III clearance (Non-Sensitive Position, Tier 1)

- Eligible for Invited Contractor 700-19 SOFA designation for employment in South Korea

- Proof of ordinary residency in the United States

- Ability to travel 25-75% of the time

**Essential Skills:**

- Fluent in English with strong written and oral communication

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

- Effective presentation delivery

- Tactful communication with others

- Self-starter with ability to work independently

- Strong organizational, time management, and multitasking abilities

- High attention to detail

**Preferred Qualifications:**

- 3+ years of customer service experience

- Familiarity with TRICARE Overseas Program, Defence Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

- Background in U.S. military healthcare delivery, civilian managed care, medical or clinical environment, or MHS Genesis

- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor

**Salary:** $34,500 annually

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## Skills

### Required
- English
- Microsoft Office
- communication
- presentation
- organizational skills
- time management
- multitasking
- attention to detail

### Nice to have
- customer service
- TRICARE Overseas Program
- DEERS
- DOES
- MHS Genesis
- U.S. military healthcare
- civilian managed care
- medical environment
- medical claims

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Pyeongtaek-South-Korea/TRICARE-Beneficiary-Services-Representative-FLOATER---Camp-Humphreys--S-Korea_R-00196872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)