# Site Reliability Operations Engineer

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $94,000 - $142,300 annually
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Seattle/Site-Reliability-Operations-Engineer_JR357769?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_474ba96e-834

## Description

Salesforce is seeking a Site Reliability Operations Engineer to join our internal Digital Enterprise Technology (DET) Site Reliability Operations team. This role combines incident command, reliability engineering, and hands-on technical support to keep critical systems running while working with teams across different time zones.

**Responsibilities:**

- Respond to and manage major incidents affecting internal business operations

- Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components

- Work with teams globally to improve incident response by creating and improving runbooks, developing SOPs, and driving automation

- Coordinate emergency changes and infrastructure updates to resolve incidents

- Analyze incident data and KPI metrics to identify trends and develop actionable recommendations

- Lead problem management activities, investigating recurring incidents, documenting root cause analyses, and tracking known errors

- Participate in on-call rotation as part of regional coverage

- Track on-call burden and surface toil reduction opportunities with measurable impact

**Requirements:**

- 5-8 years in IT operations, incident management, or site reliability work

- Demonstrated ability to manage high severity incidents under pressure

- Strong verbal and written communication skills

- Demonstrated technical troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies

- Experience with cloud platforms (e.g. AWS) and monitoring of IT infrastructure

- Understanding of ITIL framework, particularly incident, problem, and change management processes

- A related technical degree required

**Nice to Have:**

- Salesforce platform experience and certifications

- Industry certifications like ITIL, AWS, CCNA, MCSA, or RHCE

- Scripting ability in Python, Bash, PowerShell, or similar languages

- Experience with monitoring and visualization tools like Splunk, Grafana, or Tableau

- Background with automation tools like Puppet or Chef

**Benefits:**

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

**Salary Range:** $94,000 - $142,300 annually

## Skills

### Required
- IT operations
- incident management
- site reliability
- cloud platforms
- ITIL framework
- technical troubleshooting

### Nice to have
- Salesforce platform
- ITIL
- AWS
- CCNA
- MCSA
- RHCE
- Python
- Bash
- PowerShell
- Splunk
- Grafana
- Tableau
- Puppet
- Chef

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Seattle/Site-Reliability-Operations-Engineer_JR357769?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)