# Program Officer, Roving Direct Services, Program for Initial Resettlement **Company**: International Rescue Committee (IRC) **Location**: New York, NY **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $80,000 - $85,000 **Category**: Social Care **Industry**: Non-Profit **Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/New-York-NY-HQ-USA/Program-Officer--Roving-Direct-Services--Program-for-Initial-Resettlement--PIR-_JR00005968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/program-officer-roving-direct-services-program-for-4721fb8b-005/ ## Description The Program Officer, Roving Direct Services, Program for Initial Resettlement supports local IRC offices by joining them on site or virtually to deliver high-quality PIR services to newly arrived refugees. This position is expected to travel up to 50% of the time to any IRC resettlement site to provide strengths-based, client-centered support, working side by side with local staff. Major Responsibilities: - Support the overall management and implementation of the HQ Roving Direct Services team's PIR deployments to local IRC sites. - Conduct a needs assessment before arriving at each site to analyze available data and understand the office's needs and the root causes behind them, agree on a plan of action, and identify the resources needed. - Provide on-the-ground and/or virtual support for PIR service delivery in partnership with local site staff for extended periods of time. - Support local staff with complex and medical cases by assessing risk, weighing options and prioritizing actions, and provide crisis intervention as necessary. - Temporarily mentor and support local staff when needed. - Maintain accurate records in electronic case files and required databases, and consistently protect the confidentiality of client information. - Guide and support interns as appropriate and necessary. - Complete post-deployment reporting to maintain high-quality data for the overall quality assurance of the program, and reflect critically on what worked, what did not and why to inform future deployments. - Support the development of data tracking tools to better understand the outcomes and impact of Roving Direct Services deployments on PIR delivery at local sites. - Develop and deliver training materials to new or seasoned staff on PIR program guidelines, policies and procedures. - Support local offices in preparing for internal and donor monitoring through activities such as home visits, case file reviews, developing quality assurance tools, and helping staff become well versed in PIR program guidelines and policies. - Analyze patterns and lessons learned from local offices and develop evidence-based recommendations for the PIR team to improve guidance, procedures, and support to the network. Job Requirements: - Bachelor's degree or equivalent work experience. - Minimum 3-6 years of progressive non-profit experience, preferably in refugee resettlement or with the IRC's Program for Initial Resettlement. - Previous experience supervising case managers strongly preferred. - Demonstrated in-depth knowledge of US Refugee Resettlement Programs. - Demonstrated critical thinking and sound judgment: the ability to assess complex situations, interpret data, identify root causes, question assumptions, adapt guidance to local context, weigh trade-offs, and make well-reasoned recommendations and decisions, often with limited information and without on-site HQ oversight, escalating highly complex issues to the Senior Program Officer. Preferred experience and skills: - Excellent verbal and written communication skills, and an overall ability to be clear and concise in all communications. - Strong organizational and time-management skills; proven ability to prioritize and deliver on time. - Strong critical thinking and analytic problem-solving skills, including the ability to question assumptions, adapt guidance to local context, and translate field observations into practical, evidence-based solutions. - Resourcefulness and flexibility when working in different offices and communities. - Ability to work both independently and in a dynamic, cross-functional team structure. - Highly proficient in the Microsoft Office suite. - Demonstrated ability to work effectively with stakeholders at all levels. - Familiarity with types of AI solutions for operational productivity and accuracy. - Ability to guide and coach others and work through change in a proactive and positive manner. Working Environment: - A combination of standard office environment, remote work, and field time at local sites to perform the responsibilities outlined above. - Up to 50% domestic travel to IRC resettlement sites. - May require occasional weekend and/or evening work. Compensation: ($80,000 - $85,000 - Annually). Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - US Refugee Resettlement Programs - critical thinking - sound judgment - Microsoft Office suite ### Nice to have - AI solutions for operational productivity and accuracy - types of AI solutions --- Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/New-York-NY-HQ-USA/Program-Officer--Roving-Direct-Services--Program-for-Initial-Resettlement--PIR-_JR00005968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)