# Cloud Success Training Strategist for Commerce

**Company**: Salesforce
**Location**: Indianapolis, Indiana
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Training-Strategy-Senior-Manager_JR363903?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/cloud-success-training-strategist-for-commerce-46cbcd88-7f5/

## Description

As a Cloud Success Training Strategist for Commerce with cross-cloud coverage, you set the training strategy for the Commerce customer training ecosystem and for the additional product areas you are asked to support.

You connect product direction, customer needs, business priorities, and training evidence to decide where and how Salesforce Training & Certification should invest, and you act as a business advisor who translates business goals into a training strategy with a defensible rationale.

**Key Responsibilities:**

- **Strategic Partnership & Business Alignment**

- Draft and own the training strategy and annual plan for each area you cover, aligned to Cloud Success leaders' priorities, with shared measures co-owned with those leaders.

- Act as a specialist partner to Cloud Success leadership, giving data-backed recommendations on training investment, modality, and timing.

- Establish mutual commitments with Cloud Success leaders and escalate unmet dependencies.

- **Emerging Product Coverage**

- Set training strategy for emerging or fast-moving product areas beyond Commerce, as assigned by leadership based on current business priorities.

- Partner with other strategists on themes that span clouds.

- **Portfolio Strategy & Planning**

- Forecast demand, recommend portfolio priorities and trade-offs, and communicate capacity needs to functional partners.

- Recommend frequency, cadence, time-zone coverage, and modality mix.

- **Training Lifecycle & Data-Driven Decisioning**

- Define the strategic need and direction for training initiatives in a Strategic Blueprint.

- Lead recurring evaluation of the training catalog using a structured framework.

**How Success Is Defined:**

- Develop clear, defensible training strategies aligned with business priorities and customer needs.

- Provide data-driven recommendations that influence training investments and priorities.

- Surface dependencies, capacity gaps, and unmet commitments early, and escalate them on time.

**Qualifications:**

- 10+ years in Customer Education, Strategic Consulting, or Program Management, with experience architecting large-scale learning programs for complex technical products.

- Proven ability to align departmental strategies with executive-level goals and broad business objectives.

- Ability to build trusted relationships, influence senior stakeholders, and drive cross-functional alignment.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Strategic Leadership
- Business Acumen
- Influential Advisory
- Data Literacy
- Operational Planning

### Nice to have
- commerce
- e-commerce
- retail technology

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Training-Strategy-Senior-Manager_JR363903?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)