# Revenue Operations Manager - Spotify Technology **Company**: Spotify Technology **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: Permanent **Category**: Operations **Industry**: Technology **Apply**: https://jobs.lever.co/spotify/66184cac-4d6c-46f6-868c-bac0c184fd22?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_46b95f76-8dc ## Description Spotify Technology is our business-to-business software team, helping organizations improve how they build and deliver software. Our products, including Backstage Portal, Confidence, and Xirp, support developers and AI-powered systems as they navigate increasingly complex engineering environments. As Revenue Operations Manager, you'll own revenue operations for Spotify Technology, helping our sales organization scale from early growth to a mature, segmented go-to-market model. This is a hands-on role where you'll work closely with the business day to day, identify challenges early, and build the systems, processes, and insights that enable sustainable growth. ## Responsibilities - Own sales operations for Spotify Technology, including CRM, pipeline management, forecasting, territory and account assignment, and deal desk processes. - Design and roll out a segmented sales model that evolves our go-to-market approach as the business matures. - Build infrastructure and systems to support a scalable Commercial sales motion (companies with fewer than 1,000 employees), focused on faster deal cycles, efficient lead routing, and repeatable processes. - Build infrastructure and systems to support a strategic Enterprise sales motion (companies with 1,000+ employees), enabling prospecting, account planning, and multi-product engagements. - Partner with the Director of Sales as a strategic advisor on quota setting, capacity planning, compensation, territory design, and headcount modeling. - Support revenue across the full customer lifecycle, including new business, expansion, and retention. - Build reporting and dashboards to track pipeline coverage, conversion rates, time to close, forecast accuracy, and net revenue retention by segment. - Strengthen forecasting discipline and maintain a healthy, predictable pipeline through effective reporting and sales processes. - Identify friction across the sales process, including handoffs between Account Executives, Sales Engineering, and Customer Success, and drive improvements with cross-functional partners. - Partner with Marketing on pipeline generation reporting, lead management, and process improvements. - Establish and continuously improve operating rhythms, including forecast calls, pipeline reviews, and quarterly business reviews (QBRs), as the business scales. - Evaluate and manage the go-to-market (GTM) technology stack to support efficient and scalable sales operations. ## Requirements - You have 6+ years of experience in revenue operations, sales operations, or go-to-market strategy, with a track record of meaningful impact at a senior level. - You have experience scaling sales operations through a startup or high-growth phase and understand when to introduce new processes and structure. - You can build systems and processes from the ground up without adding unnecessary complexity. - You are proficient in using AI and can lead initiatives that improve sales effectiveness through AI-enabled tools and processes. - You have experience in B2B SaaS, ideally within developer platforms, DevOps tools, or cloud services. - You understand the differences between product-led growth (PLG), Commercial, and Enterprise sales motions and have experience designing segmented sales models. - You understand complex technical sales involving Sales Engineering and recognize the importance of customer retention and post-sale success in revenue strategy. - You have hands-on experience with Salesforce or a similar CRM, including building reports, workflows, and resolving data issues. - You use data to guide forecasting, capacity modeling, and funnel analysis, combining analytical skills with sound business judgment. - You can influence senior sales leaders, build alignment across teams, and drive decisions without formal authority. - You are comfortable working in evolving environments, adapting as priorities change, and helping shape how an innovative business grows. ## Skills ### Required - AI - B2B SaaS - CRM - Salesforce - data analysis - forecasting - go-to-market strategy - pipeline management - revenue operations - sales operations --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/spotify/66184cac-4d6c-46f6-868c-bac0c184fd22?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)