# Fraud Operations Analyst

**Company**: Pleo
**Location**: Lisbon
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/pleo/802d0cbd-7b13-4c4a-8d54-0b1783bf0341?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fraud-operations-analyst-466a72ad-cc5/

## Description

We're seeking a Fraud Operations Analyst to join our team at Pleo, a leading spend management platform. As a Fraud Operations Analyst, you'll work closely with our Fraud Operations Specialists and Fraud Operations Manager to process fraud alerts, investigate cases, and ensure our customers are protected.

Responsibilities:

- Monitor and process fraud alerts generated by our detection tools in real-time

- Investigate card fraud cases end-to-end using our Back Office systems

- Manage inbound fraud requests via our Freshdesk queue

- Process and monitor the Fraud inbox and Customer Dispute Forms for chargeback-related cases

- Document cases accurately and thoroughly in our case management system

- Conduct liability assessments on fraud cases and escalate to our Legal team where required

- Proactively identify emerging fraud patterns and collaborate with the Decision Intelligence team to improve detection

Requirements:

- Hands-on experience with fraud monitoring tools

- Background in fraud operations, financial crime, payments, or customer operations

- Highly detail-oriented and comfortable working within structured processes and SLAs

- Fluent in English

- Familiar with chargeback processes and card scheme rules (Mastercard/Visa)

- Knowledge of relevant regulatory frameworks around liability, including UK and EU requirements

Benefits:

- Your own Pleo card

- Lunch provided or allowance

- Comprehensive private healthcare

- 25 days of holiday + public holidays

- Hybrid and fully remote working options

- Free mental health and well-being support

- Paid parental leave

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- fraud monitoring tools
- financial crime
- payments
- customer operations
- English
- chargeback processes
- card scheme rules
- regulatory frameworks

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/pleo/802d0cbd-7b13-4c4a-8d54-0b1783bf0341?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)