# Operations Manager, Fulfillment Operations

**Company**: ShipBob
**Location**: Bethlehem, Pennsylvania
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $85,000 - $90,000
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/shipbobinc/jobs/4735255005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_466a08b6-d53

## Description

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You will take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.

You will collaborate with peers and leaders alike in a high-performance culture with clear purpose. Our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.

**Role Description:** You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals.

**Responsibilities:**

- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.

- Ensure that we meet and exceed our merchant’s expectations.

- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.

- Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.

- Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.

- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.

- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.

- Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products.

**Requirements:**

- 4+ years of leadership experience.

- Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

- Experience with safety procedures within a distribution center environment.

- Established track record of taking ownership and delivering results.

- Understanding of Lean and Six Sigma.

- Ability to lift up to 50 lbs without restriction.

- Able to stand and walk continuously during and up to a 8-10 hr shift.

- Able to bend, stoop, reach above, and push/pull frequently.

**Perks & Benefits:**

- Medical, Dental, Vision & Basic Life Insurance

- Paid Maternity/Parental Leave Program

- Paid Holidays & Flexible Time Off Program

- Paid Sick Leave

- Wellness Days (1 day/quarter)

- 401K Match

- Comprehensive Benefits Package

## Skills

### Required
- leadership
- operations
- safety procedures
- Lean
- Six Sigma

### Nice to have
- Business
- Supply Chain
- General Management

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipbobinc/jobs/4735255005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)