# Customer Success Manager

**Company**: Anthropic
**Location**: Tokyo, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5456491008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_465e95a3-2b7

## Description

## Job Summary

Join Anthropic's Customer Success team as a founding member of our Japan Customer Success team, pioneering enterprise AI adoption. As a Customer Success Manager, you'll be a strategic partner to complex customers across Japan, helping them harness Claude capabilities.

## Key Responsibilities

- Build strategic relationships with key Japanese customer decision-makers to understand their business objectives and identify optimization opportunities.

- Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, to guide customers to the right solutions.

- Drive usage planning, monitor usage patterns, and identify optimization opportunities to maximize value from contracted commitments.

- Serve as a thought partner, enhancing customers' knowledge of Claude products and socializing Anthropic's product roadmap.

- Document and quantify customer value realized through business outcomes, ROI, and impact metrics.

- Identify potential use cases and lines of business not currently onboarded, and develop change management strategies to drive end-user adoption.

- Own the customer experience across their lifecycle, managing comprehensive account and success plans.

## Requirements

- Experience in customer-facing roles, such as Customer Success, Consulting, or Solutions Architect.

- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.

- Experience explaining and demonstrating technical products to various audiences.

- Strong project management skills and ability to manage multiple customer relationships.

- Passion for AI and interest in responsible development of advanced systems.

- Fluency in English and Japanese.

## Preferred Qualifications

- 6+ years of experience in a relevant field.

- Experience driving success across both consumption-based and seat-based business models.

- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.

- Cross-functional collaborator who represents the customer in a positive, proactive manner.

## Skills

### Required
- AI/ML
- API integrations
- software implementation
- project management
- customer success

### Nice to have
- consumption-based business models
- seat-based business models
- strategic planning
- cross-functional collaboration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5456491008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)