# Repair Operations Lead

**Company**: Flexdrive, a subsidiary of Lyft
**Location**: Nashville, TN
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $50,180 - $62,730
**Category**: Operations
**Industry**: Automotive

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8840187002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_46491ad6-fc9

## Description

At Flexdrive, a subsidiary of Lyft, we're seeking a Repair Operations Lead to oversee day-to-day service operations supporting our autonomous vehicle (AV) fleet in Nashville, TN.

As a people-first leadership role, you will lead and mentor repair coordinators, hold the coordinator team and on-site technicians accountable for quality and turnaround expectations, and maintain a smooth partnership with a third-party provider.

## Responsibilities:

- Manage and optimize repair workflows across technician teams, balancing workload and prioritizing critical repairs.

- Serve as the day-to-day point of accountability for our on-site repair partner, holding technicians to agreed quality, turnaround, and certification standards.

- Conduct regular performance reviews, skills assessments, and development planning for technical staff.

- Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements.

- Monitor and improve key metrics, including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate.

- Implement and maintain quality control processes to ensure all maintenance work meets partner specifications and safety standards.

- Lead root cause analysis for technical issues, implementing corrective actions and developing preventive measures.

- Oversee parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management.

- Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts.

- Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components.

## Requirements:

- Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or a related field.

- 4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership.

- 3+ years of experience managing technical teams, including hiring, training, performance management, and development of skilled technicians.

- 2+ years of experience developing and delivering technical training programs, preferably in automotive or fleet maintenance environments.

- Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies.

- Strong understanding of maintenance management systems, KPI tracking, and data-driven decision-making for fleet operations.

## Benefits:

- Great medical, dental, and vision insurance options with additional programs available.

- Mental health benefits.

- Family building benefits.

- Child care and pet benefits.

- 401(k) plan with company match.

- Discretionary paid time off.

- 18 weeks of paid parental leave.

- Subsidized commuter benefits.

- Monthly Lyft credits and complimentary Lyft Pink membership.

## Skills

### Required
- Advanced diagnostic skills for electric and autonomous vehicle systems
- Proficiency with fleet management systems
- SAP or similar ERP system expertise
- Data analysis and reporting capabilities
- Understanding of ISO quality standards and automotive compliance requirements

### Nice to have
- Carman experience
- ASE certifications

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8840187002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)