# Principal Coordinator, Support Operations

**Company**: Capital One
**Location**: Plano, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $62,900 - $71,800
**Category**: IT
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Principal-Coordinator--Support-Operations_R247763-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4647d681-a0e

## Description

We are seeking a Principal Coordinator, Support Operations to provide support for a fast-growing group of team members in multiple divisions at our Plano, TX location.

The successful candidate will have a strong focus on laptop support, working with a mix of Windows PCs, Macs, and Mobile Devices.

Responsibilities:

- Actively take intake calls to assist the Service Desk

- Provide top-notch, customer-focused support

- Possess excellent written and verbal communication skills

- Participate in cross-training efforts with peers where applicable

- Contribute to site-level operational readiness and process improvements

- Effectively manage up as needed

- Be self-aware of gaps in skills and work to improve

- Frequently collaborate with the site lead, acting as back-up when delegated

- Engage in cross-platform collaboration with immediate peers

Basic Qualifications:

- High School Diploma, GED, or equivalent certification

- At least 1 year of experience in tech support and administration

- At least 1 year of remote tech administration and end-user support

- At least 1 year of experience with Windows 10

- At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications:

- Bachelor's Degree in Business, Information Systems, Computer Science, or military experience

- 1+ years of experience with Active Directory services integration

- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

- 1+ years of experience with virtualization technologies, including VMWare tools (Fusion, ESX)

- 1+ years of macOS Server administration experience

- 1+ years of experience with Active Directory

- 1+ years of experience with macOS – High Sierra or earlier operating system

- 1+ years of experience with platform management and integration, including JAMF Casper Suite or SCCM

- 1+ years of experience with productivity tools running on Mac, including MS Office, Lync or Skype

- 1+ years of experience with Mac experience supporting 100+ end-users

- 1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS

- Apple certification(s)

The salary range for this role is $62,900 - $71,800 per year.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

## Skills

### Required
- Windows 10
- tech support
- administration
- Zendesk
- HPSM
- ServiceNow

### Nice to have
- Active Directory
- virtualization technologies
- VMWare tools
- macOS Server administration
- platform management
- integration
- JAMF Casper Suite
- SCCM
- MS Office
- Lync
- Skype
- Mac experience
- image deployment
- software and system testing
- encryption and security tools
- Apple certification(s)

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Principal-Coordinator--Support-Operations_R247763-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)