# Field Technical Support Representative

**Company**: HP
**Experience**: entry
**Job type**: full-time
**Salary**: $22 to $26 per hour
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Pennsylvania-United-States-of-America/Field-Technical-Support-Representative_3169334-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_462fcc56-ad7

## Description

HP is seeking a Field Technical Support Representative with existing field technical support knowledge/skills of PCs & Printers to complete a variety of assignments & tasks supporting customers throughout Central Pennsylvania.

The successful candidate will have an experienced understanding of the general & technical aspects of supporting customers servicing HP Laptops, Desktops and Printers. They will work on assignments that are routine to moderately complex in nature and require technical problem resolution and independent judgment.

**Responsibilities:**

- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

- Provide software service, post- sales or service delivery support for local accounts on standard systems.

- Respond to service, product, technical, and Customer- relations questions.

**Education and Experience Required:** Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.

**Knowledge and Skills:**

- Knowledge & experience supporting HP products, PCs & Printers

- Thorough knowledge of organisation and policies.

- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

- Ability to build and maintain ongoing relationships with customers, peers and support partners.

- Ability to perform while under high-pressure situations.

- 50% travel required

**Benefits:** HP offers a comprehensive benefits package for this position, including:

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 13 paid holidays

- 15 days paid time off ( US benefits overview )

The pay range for this position is $22 to $26 per hour (applies to US candidates only).

## Skills

### Required
- HP products
- PCs
- Printers
- Technical Support

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Pennsylvania-United-States-of-America/Field-Technical-Support-Representative_3169334-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)