# Service Operations Lead

**Company**: Leidos Australia
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Harman-Australian-Capital-Territory-Australia/Service-Operations-Lead_R-00190096?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4622d7d7-29f

## Description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Service Operations Lead is accountable for the strategic direction, health, performance, and continual improvement of multiple ICT services throughout their lifecycle. Acting as the process owner, you will ensure services remain aligned with customer requirements, commercial objectives, operational demands, and industry best practice while delivering measurable business value.

**Key Responsibilities**

- Act as the process owner and customer advocate, maintaining strong stakeholder relationships and ensuring customer outcomes are represented throughout the service lifecycle.

- Develop and maintain service strategies, roadmaps, governance activities, and continual improvement initiatives that support organisational and customer objectives.

- Monitor, analyse, and report on service performance, performance measures, risks, trends, and opportunities, providing clear insights and recommendations to senior stakeholders.

- Lead service assurance, review, and change enablement activities to support service quality, compliance, operational effectiveness, and successful adoption of new capabilities.

- Collaborate across technical, operational, architecture, product, and supplier teams to drive integrated service outcomes, innovation, and value realisation.

**About You**

- Demonstrated experience in ICT Service Delivery Management, Service Ownership, Service Operations, or similar service management roles within complex enterprise environments.

- Strong expertise in ITIL-based service management practices, including Incident, Problem, Change, Release, and Continual Service Improvement disciplines, with knowledge of ICT service management standards and ISO20000-aligned practices.

- Proven ability to develop service strategies, lifecycle roadmaps, governance frameworks, business plans, and executive reporting while managing operational, commercial, and service delivery risks.

- Excellent stakeholder engagement, consultancy, communication, and influencing skills, with experience working across matrix organisations, customers, vendors, and senior leadership teams.

- Tertiary qualifications in Information Technology, Computer Science, Business Management, or a related discipline are desirable. Experience supporting government, defence, or large-scale managed service environments is advantageous.

**Benefits**

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

- Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

## Skills

### Required
- ICT Service Delivery Management
- ITIL-based service management practices
- Service Ownership
- Service Operations

### Nice to have
- Information Technology
- Computer Science
- Business Management

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Harman-Australian-Capital-Territory-Australia/Service-Operations-Lead_R-00190096?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)