# Store and Spa Trainee Manager

**Company**: Lush
**Location**: London
**Work arrangement**: onsite
**Job type**: Full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://lush.pinpointhq.com/en/postings/3841760f-728e-4032-884f-0ba1ed2ae1cc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_46204baa-744

## Description

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Store and Spa Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences.

Key Responsibilities:

- Work closely with the store and spa manager to bring exciting ideas to life and build an exemplary in-store team.

- Support the store and spa manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.

- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.

- Lead a management team to help achieve the store's top-box goals.

- Delegate to your management team to achieve the needs of the customer and the store.

- Think creatively to achieve success while innovating and collaborating with your team.

- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.

- Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience.

- Develop relationships within your local community to enhance your customer's experience.

- Actively engage in personal development by utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and various aspects of the business.

- Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.

Skills, Knowledge & Expertise:

- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5-star service.

- Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.

- Teamwork: Consistently lead by example on the shop floor, working with your team to achieve your top-box goals, and maintaining a positive and supportive work environment.

- Communication: Strong verbal communication skills to share business messages throughout the store.

Benefits:

- Holiday allowance

- 50% discount on Lush products and spa treatments

- Discretionary and profit-based bonus

- Pension scheme

- Day off for weekday birthdays

- Cycle to work scheme

- Employee assistance programme

- 6 months of full pay for parental leave

- Flexible working

- Tailored gender affirming care

## Skills

### Required
- Customer Service
- Management Skills
- Teamwork
- Communication

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Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/3841760f-728e-4032-884f-0ba1ed2ae1cc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)