# Key Account Manager I

**Company**: SWIGGY
**Location**: Kolkata, WB
**Experience**: mid
**Job type**: full-time
**Category**: Sales

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001420505-key-account-manager-i?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4612754f-391

## Description

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Overview A Key Account Manager owns high-value restaurant partners within an assigned city, typically chains, established multi-outlet restaurants, and growing independents expanding to multiple locations. These accounts are more complex: they involve negotiations with multiple stakeholders, larger deal sizes, custom solutions, and deeper engagement around ROI and strategy. You combine field presence with office-based analysis and executive relationship management. Success requires both relationship skills and the analytical ability to build customized business cases. You mentor the Sales Manager tier and own a portion of the city-wide targets.

Key Responsibilities

- Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value accounts (60 to 80 in case of Indianext cities), each with 2-10 outlets. These accounts represent 40-60% of city revenue

- Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision-makers, not individual restaurant managers

- Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross-location consistency

- Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities

- Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies

- Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth

- Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation-ready for C-level stakeholders

- 60 to 70 in-person restaurant partner meetings in a month

QUALIFICATIONS: Experience & Background:

- 2-5 years in B2B sales, field sales, or business development (preferably in FMCG, food/beverage, or hotel industry)

- Track record of meeting or exceeding targets and managing your own pipeline

- Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partners.

- Comfort with data, especially Excel,you should be able to build pivot tables, use VLOOKUP, and create dashboards without help

- Post - Graduated preferably in marketing or sales

## Skills

### Required
- B2B sales
- field sales
- business development
- Excel
- data analysis
- relationship management

### Nice to have
- marketing
- sales

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001420505-key-account-manager-i?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)