# Customer Support Specialist

**Company**: Wise
**Location**: Bangkok, Thailand
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000159069378-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_46114098-732

## Description

We are seeking a Customer Support Specialist to join our team in Bangkok, Thailand. As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and adapting to evolving processes and expectations.

Responsibilities:

- Meet service goals and key performance indicators (KPIs) across all channels, including phone, chat, and email.

- Communicate clearly and professionally with customers, adapting tone and style to suit each customer and context.

- Take ownership of customer contacts, using critical thinking skills to identify appropriate responses.

- Maintain a customer-focused mindset, using active listening and empathy to understand unique customer requirements.

- Manage and diffuse escalating customer interactions.

- Escalate issues to other servicing teams, such as KYC, Complaints, and PayOps.

Knowledge and Skills:

- Possess advanced knowledge of Wise products and processes, including segment specializations for Consumer and Business.

- Maintain a holistic view of the customer journey.

- Align support provided to customers with the Wise mission.

- Contribute to team discussions, sharing ideas and information.

Process, Compliance, and Improvement:

- Follow guidelines for data security procedures across all channels.

- Keep accurate records of customer interactions.

- Identify opportunities for process improvements and escalate accordingly.

- Comply with company values and Code of Conduct.

Team Collaboration and Professional Development:

- Communicate clearly and professionally with colleagues.

- Foster a feedback mentality, giving and receiving constructive feedback.

- Provide peer-to-peer support to help colleagues resolve cases.

- Be accountable for own development, using Wise's professional development infrastructure.

Qualifications:

- Minimum three years of customer support experience in a contact center.

- Experience working across multiple channels (phone, chat, email).

- Fluent in Thai and proficient in English.

- Strong communication skills and empathy.

- Flexibility in working hours and shifts.

- Self-starter, proactive, and solution-oriented.

- Open to feedback and coaching.

- Understanding of data security procedures.

## Skills

### Required
- customer support
- communication
- problem-solving
- critical thinking
- empathy
- data security
- process improvement
- Thai

### Nice to have
- Wise products and processes
- segment specialization
- team collaboration
- feedback mentality
- professional development

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000159069378-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)