# Team Lead

**Company**: TaskUs
**Location**: Medellin, Antioquia
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Medellin-Antioquia-Colombia/Trilingual-Team-Leader--French-ENG-ESP--BPO-Call-Center-EXP--Remote-position-_R_2610_14120?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_45ffc2b8-d17

## Description

As a Team Lead at TaskUs, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels, lead a high-performing team through a transition to build problem-solving, critical thinking, analytical, and technical capabilities, establish team goals, and work with direct reports on strategies for executing, measuring progress, and sharing results.

Requirements:

- 1 year of prior relevant people management experience in the BPO or call center industry

- Portuguese and English B2

- A strategic thinker with strong analytical and creative problem-solving skills

- Experience providing constructive criticism and implementing corrective action plans

- A high-level understanding of customer confidentiality standards and a passion for the development of teammates

## Skills

### Required
- people management
- analytical skills
- problem-solving skills
- customer confidentiality
- Portuguese
- English

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Medellin-Antioquia-Colombia/Trilingual-Team-Leader--French-ENG-ESP--BPO-Call-Center-EXP--Remote-position-_R_2610_14120?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)