# Customer Care Specialist

**Company**: TaskUs
**Location**: Thessaloniki
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/Bilingual-German-English-Customer-Care-Specialist_R_2610_13386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_459a2983-e58

## Description

We are seeking a Customer Care Specialist to join our team in Thessaloniki, Greece. As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call.

**Responsibilities:**

- Provide technical-based customer assistance through voice, chat, and email

- Deal with challenges faced in a customer-focused role

- Act as a key participant within the internal team and wider Company by taking part in department initiatives

- Problem-solving and critical thinking skills

- Passion for problem-solving with the customer’s interest and satisfaction being the primary goal

- Social Media Savvy

- Ability to effectively and correctly communicate verbally and in written format

**Role Requirements:**

- Must be bilingual in English (B2) and German (C1/C2/Native) speaking and writing

- Experience in Customer Support, technical support, especially with a help desk or other IT functions

- Great communication skills, written and orally

- Demonstrate strong abilities to work independently and as a remote team player

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Must be willing to participate in a background screening

- Proven customer communication experience (E-mail & Phone)

- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

- 1 year sales experience

**What We Offer:** At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

## Skills

### Required
- Technical customer assistance
- Problem-solving
- Critical thinking
- Communication skills
- Social Media Savvy
- Microsoft Office
- German

### Nice to have
- Customer Support
- Technical support
- Help desk
- IT functions
- Sales experience

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/Bilingual-German-English-Customer-Care-Specialist_R_2610_13386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)