# Service and Engagement Team Leader

**Company**: Target
**Location**: Austin, TX
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $22.50 - $38.25 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/10107-Research-Blvd-Austin-TX-78759-5803/Service---Engagement-Team-Leader---Austin--TX_R0000477328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_45991a75-15f

## Description

The Service and Engagement Team Leader role at Target involves leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver exceptional guest experiences.

The starting pay range for this position per hour is $22.50 - $24.50, and the full pay range is $22.50 - $38.25.

Responsibilities:

- Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.

- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.

- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.

- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.

- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.

- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.

- Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.

- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.

Requirements:

- High school diploma or equivalent

- Must be at least 18 years of age or older

- Previous retail experience preferred, but not required

- Lead and hold others accountable

- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

- Work independently and as part of a team

- Manage workload and prioritise tasks independently and with a team

- Welcoming and helpful attitude toward all guests and other team members

- Effective communication skills

- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits:

- Comprehensive health benefits and programs

- 401(k)

- Employee discount

- Short-term disability

- Long-term disability

- Paid sick leave

- Paid national holidays

- Paid vacation

## Skills

### Required
- Communication
- Leadership
- Time Management
- Problem-solving
- Inclusivity

### Nice to have
- Previous retail experience

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/10107-Research-Blvd-Austin-TX-78759-5803/Service---Engagement-Team-Leader---Austin--TX_R0000477328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)