# Subscriptions Operations Specialist

**Company**: Future
**Location**: Bath/Cardiff
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: £30,000 - £50,000
**Category**: Operations
**Industry**: Media

**Apply**: https://apply.workable.com/j/2AF0E66A56
**Canonical**: https://yubhub.co/jobs/job_458ecb04-23a

## Description

The Consumer Revenues team exists to help our customers become and remain subscribers of our expert content online. We're a combination of marketers, analysts and software developers, working together with specialist teams in User Experience and editorial, to grow our subscriber base and build the most effective journeys to attract and retain customers.

We have an opportunity for a subscriptions operations specialist to join a dynamic, international subscriptions business unit. Reporting to the Head of Operations, you'll also be supporting in managing the fulfilment chain with a specific focus on our subscription management system which is made up of Salesforce & Zuora. You will be responsible for ongoing stakeholder management, continual process refinement and our technology review and implementation projects.

Key responsibilities include:

- Extensive experience of working with CRM systems, particularly Salesforce, in a consumer-facing, subscriptions environment

- Skills in process mapping and process optimisation

- Effective communication skills and works in a collaborative way across a matrix environment

- Understands data/audience segmentation, user journeys and marketing funnels

- Analytical and project management skills

- A team player, with experience collaborating

- Ability to think creatively, ask questions and test ideas

- Experience managing conflicting priorities and stakeholders

- Deal well with ambiguity, able to distil solutions from a broad problem space.

The expected range for this role is £30,000 - £50,000. This is a Hybrid role from our Bath or Cardiff Office, working three days from the office, two from home

Benefits include:

- Uncapped leave, because we trust you to manage your workload and time

- When we hit our targets, enjoy a share of our profits with a bonus

- Refer a friend and get rewarded when they join Future

- Well-being support with access to our Colleague Assistant Programmes

- Opportunity to purchase shares in Future, with our Share Incentive Plan

## Skills

### Required
- CRM systems
- Salesforce
- process mapping
- process optimisation
- communication skills
- collaboration
- data/audience segmentation
- user journeys
- marketing funnels
- analytical skills
- project management skills